Customer service at Starbucks is Stellar

Most Groupies or Starbucks customers love the service and the coffee at Starbucks. Perhaps you are addicted to caffeine and just like going to a coffee shop, reminiscent of their names. Recently I asked one of their customers to describe Starbucks Customer service in a single word. He said, Stellar. Wow! I thought that approval; quickly sign the contract for the next Starbucks commercial on TV.

Of course Howard Schultz would be very proud of it too, but would have preferred to use the words, Legendary Service, which is Starbucks new motto these days. In fact did you know that Starbucks employees are to greet each customer by name, if you are local and greet them within 30 seconds walk from the front door? It 's true and are actually classified by their leaders on this, as well as those secret shoppers, who do what Starbucks calls it, Snap Shots.

My question is what customers say about customer service, if required? And what they're saying about the competition if you were to ask them? Need to find out and the only way is to ask. You should do informal surveys of your customers and your competition and find out where you are on the market. Will your clients say that your customer service is stellar? If so you win the game and if you have work to do. Please consider all this in 2006 .......